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(Albuquerque, NM) – As our state continues to enact measures to keep the community safe, including the Governor’s most recent stay-at-home order, PNM would like to remind customers that our crews will be working in the field. While PNM has issued a mandatory work-from-home policy for all “non-essential” staff, our field crews do essential work that requires them to continue to be out in the communities that we serve in order to maintain the reliable power that we proudly provide to customers.

As our field crews do work on our system, you may seem them out in PNM trucks in your neighborhoods, even though the large majority of New Mexicans have been ordered to stay at home. While some operations work can be done indoors, most of the work that is done to electrical equipment and facilities is hands-on and requires personnel on the ground who are on call 24 hours a day. No matter what is going on in our state, keeping the lights on for customers, including businesses, hospitals, and police and fire stations, is around the clock/365-day effort. 

“The incredible responsibility of keeping the lights on for customers falls almost entirely upon their shoulders,” said Pat Vincent-Collawn, Chairman, President, and CEO for PNM. “The strength, dedication, and sense of purpose they bring to this essential task truly lights our path forward. We are so thankful for their hard work.”

We realize that PNM crews are easy to recognize and that customers may be tempted to approach them with questions. However, the work these crews do is dangerous and requires their full attention. We urge the public to call PNM at 888-DIAL-PNM or chat online at PNM.com for any questions they have about their account or electric service.

Please remember that PNM crews need to be outside in our neighborhoods and help us keep them safe by maintaining distance and allowing them to carefully do their work so they may go home to their families every day.