Seeking input from customers, providers, employees, advocacy organizations, and members of the public about how we can improve our services to New Mexicans

SANTA FE – The New Mexico Human Services Department (HSD) will be holding public listening sessions to receive feedback regarding the department’s business processes and customer satisfaction. The department is seeking input from customers, providers, employees, advocacy organizations, and members of the public about how we can improve our services to New Mexicans. Specifically, the department is requesting feedback regarding:

  • Medicaid and Behavioral Health Services
  • Child Support Services
  • Applying for HSD benefits and Customer Service

Additionally, members of the public are invited to respond to a brief survey seeking feedback about the Human Services Department’s customer service. The survey can be found at: https://www.surveymonkey.com/r/NMHSDCustomerSurvey 

In accordance with the COVID-19 public health emergency, all listening sessions will be held online using the GoTo Meeting platform. For instructions on how to install GoTo Meeting, visit https://support.goto.com/meeting/help/download-now-g2m010002

Dates and times of the listening sessions can be found below. Advance registration is not required.

Monday, May 17, 2021

Medicaid and Behavioral Health Services

12 - 1:30 p.m.

https://global.gotomeeting.com/join/566402293 

You can also dial in using your phone.

United States: +1 (872) 240-3212

Access Code: 566-402-293

Tuesday, May 18, 2021

Child Support

12 - 1:30 p.m.

https://global.gotomeeting.com/join/982295205 

You can also dial in using your phone.

United States: +1 (872) 240-3412

Access Code: 982-295-205

Wednesday, May 19, 2021

Applying for HSD Benefits and Customer Service

12 - 1:30 p.m.

https://global.gotomeeting.com/join/242054053 

You can also dial in using your phone.

United States: +1 (224) 501-3412

Access Code: 242-054-053

Tuesday, June 1, 2021

General Topics – Spanish Language

12 - 1:30 p.m.

https://global.gotomeeting.com/join/887686229 

You can also dial in using your phone.

United States: +1 (571) 317-3122

Access Code: 887-686-229

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