Seeking input from customers, providers, employees, advocacy organizations, and members of the public about how we can improve our services to New Mexicans
SANTA FE – The New Mexico Human Services Department (HSD) will be holding public listening sessions to receive feedback regarding the department’s business processes and customer satisfaction. The department is seeking input from customers, providers, employees, advocacy organizations, and members of the public about how we can improve our services to New Mexicans. Specifically, the department is requesting feedback regarding:
- Medicaid and Behavioral Health Services
- Child Support Services
- Applying for HSD benefits and Customer Service
Additionally, members of the public are invited to respond to a brief survey seeking feedback about the Human Services Department’s customer service. The survey can be found at: https://www.surveymonkey.com/r/NMHSDCustomerSurvey
In accordance with the COVID-19 public health emergency, all listening sessions will be held online using the GoTo Meeting platform. For instructions on how to install GoTo Meeting, visit https://support.goto.com/meeting/help/download-now-g2m010002.
Dates and times of the listening sessions can be found below. Advance registration is not required.
Monday, May 17, 2021
Medicaid and Behavioral Health Services
12 - 1:30 p.m.
https://global.gotomeeting.com/join/566402293
You can also dial in using your phone.
United States: +1 (872) 240-3212
Access Code: 566-402-293
Tuesday, May 18, 2021
Child Support
12 - 1:30 p.m.
https://global.gotomeeting.com/join/982295205
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 982-295-205
Wednesday, May 19, 2021
Applying for HSD Benefits and Customer Service
12 - 1:30 p.m.
https://global.gotomeeting.com/join/242054053
You can also dial in using your phone.
United States: +1 (224) 501-3412
Access Code: 242-054-053
Tuesday, June 1, 2021
General Topics – Spanish Language
12 - 1:30 p.m.
https://global.gotomeeting.com/join/887686229
You can also dial in using your phone.
United States: +1 (571) 317-3122
Access Code: 887-686-229