Presbyterian Medical Services Honors Reserve Employees with Performance Awards

Category: Community News Community News
Published: 12 June 2015 12 June 2015

SANTA FE - Each year Presbyterian Medical Services (PMS) celebrates employee excellence by recognizing those who have made outstanding contributions to the organization. This year, out of 1,188 employees statewide, 68 individuals were selected to receive awards. Award categories included Presidential, Leadership, Excellent Performance, Rookie of the Year, Unsung Hero, Customer Service, Outstanding Provider, Innovative Solutions, Be the Best and Team Talent.

Four employees at PMS - Catron County Medical Center in Reserve, New Mexico, received awards. Stacey Dempsey, Customer Access Representative, received a "Rookie of the Year" award. A "Team Talent" award went to the dental team including Lynn Carey, Customer Access Representative; Katie Romero, Dental Aide; and Dr. Jeffrey Westbrook, Dentist. A special event was held on June 10, 2015, to celebrate the Reserve 2015 Employee Award recipients.

Rookie Of The Year
Stacey Dempsey
Customer Access Representative
Catron County Medical Center

Stacey was nominated for this award by her co-workers based on her outstanding performance as a newcomer to PMS. "Stacey has made a positive impact on our medical center. She completes all her daily duties, orders medications for our drug room, and helps providers in the pharmacy. Stacey has gone above and beyond her own duties when we were short-staffed allowing us to maintain service levels. She brings in patients by taking lists of those needing a diabetic exam, thus increasing our users and quality of care. Stacey practices excellent customer service, attention to detail, and a positive attitude. Every day Stacey makes a valuable impact on our community and the health center and she always does it with a smile!"

 

 

 

 

 

Team Talent

Dental Team

Catron County Medical Center

 

Pictured from left are Katie Romero, dental aide; Jeffrey Westbrook, dentist; and Lynn Carey, customer access representative.

This team has achieved tremendous patient satisfaction with patients stating that the dental staff was pleasant, courteous, and caring and that Dr. Westbrook was the best Dentist they had ever gone to. They have not only brought in new patients but have also brought back existing patients. Everyone has worked together to provide services to the students in the Reserve Elementary School. Staff also implemented a very robust oral health education program and had TV's installed to use for patient education. They provide excellent customer service from the time the patient calls for an appointment, to seeing the Dentist, to getting post-op instructions from the dental aides. All staff is positive and happy to be doing their jobs. They collaborate well with the medical team to see patients who have high blood pressure or are need of a diabetic oral exam. The Catron dental team works very efficiently and follows through with the mission and vision of PMS to help improve the health of our patients. They definitely exemplify team talent.

In operation since 1969, Presbyterian Medical Services* is proud to recognize the contributions of employees in carrying out the PMS mission to design and deliver quality, accessible, integrated health, education, and human services in response to identified community needs of the multi-cultural people of the Southwest. For more information, contact the programs, visit pmsnm.org, or call us toll free at 1-800-477-7633.

Steve Hansen, PMS President and CEO, Keith Riddle, Vice Chairperson of the PMS Board (on left), and Alisa Estrada, Administrator of Catron County Medical Center (on right), presented awards to the honorees on June 10. Recipients included Stacey Dempsey, Customer Access Representative (in pink shirt) who was selected as a "Rookie of the Year."

Catron County Dental staff (in middle with Hansen and Riddle), Katie Romero, Dental Aide; Dr. Jeffrey Westbrook, Dentist; and Lynn Carey, Customer Access Representative; received a "Team Talent" award.

*PMS has no relation to Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Healthplan based in Albuquerque.

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