New Mexico Human Services Department expands online access for services and announces limited lobby hours for Income Support and Child Support offices to begin April 1, 2020

Category: Infectious Diseases Infectious Diseases
Published: 31 March 2020 31 March 2020

SANTA FE – New Mexico Human Services Department (HSD) announces the Income Support Division (ISD) and Child Support (CSED) field offices will begin limited lobby hours effective April 1, 2020 for customers who do not have a cell phone or internet access. ISD and CSED have implemented curbside services for the safety of our employees and our customers, if you visit the office during these times, please stay in your car and we will serve you. The lobbies will limit the number of people allowed inside the lobby area to five individuals.

Whenever possible, and to avoid exposure to the COVID-19 virus, customers should STAY AT HOME and use the ISD online portal at www.yes.state.nm.us to apply for benefits, submit documents for eligibility, check the status of their case, and obtain other important benefit information. The online portal includes self-help videos for online or cell phone usage. If a customer does not have access to a computer, they may contact the ISD Customer Service Center (CSC) at 1-800-283-4465.

For those without phone and internet access, most ISD and CSED field office lobbies will be open from 11 a.m. to 1 p.m. daily with the following exceptions:

Bernalillo ISD offices will have the following lobby hours:

NE Bernalillo: 8 a.m. to 10 a.m.

NW Bernalillo: 10 a.m. to noon.

SW Bernalillo: noon to 2 p.m.

SE Bernalillo: 2 p.m. to 4 p.m.

Dona Ana ISD offices will have the following lobby hours:

East Dona Ana: 10 a.m. to noon.

West Dona Ana: noon to 2 p.m.

In addition, ISD customers can mail documents to:

Income Support Division

PO BOX 830

Bernalillo NM 87004

Drop boxes are located outside of each field office and will be checked daily.

Child Support customers with inquiries about their case can contact the customer service center at 1-800-288-7207 and ask to be transferred to their caseworker or ask to receive a call back. They can also send an e-mail inquiry to child.support@state.nm.us.

The CSED offices will take cash payments during the limited office hours from 11 a.m. to 1 p.m. but, the preferred method of payments is checks or money orders. Those can be dropped off at any of the CSED field offices or better yet, mailed to: 

State Disbursement Unit

Child Support Enforcement Division

PO Box 25109

Albuquerque, NM 87125

*ALWAYS write your case number on your check or money order to ensure it is properly applied to your child support case

Child support applications can be found on the HSD website at: https://www.hsd.state.nm.us/LookingForAssistance/Application_for_Child_Support.aspx.

“COVID-19 has drastically changed the landscape of how New Mexico does business, HSD has seen an 80% reduction in lobby traffic. We remain committed to helping New Mexicans receive the benefits and services that they need during these trying times,” said Karmela Martinez, ISD director.

The Human Services Department provides services and benefits to more than 1 million New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and several Behavioral Health Services.

Content on the Beat

WARNING: All articles and photos with a byline or photo credit are copyrighted to the author or photographer. You may not use any information found within the articles without asking permission AND giving attribution to the source. Photos can be requested and may incur a nominal fee for use personally or commercially.

Disclaimer: If you find errors in articles not written by the Beat team but sent to us from other content providers, please contact the writer, not the Beat. For example, obituaries are always provided by the funeral home or a family member. We can fix errors, but please give details on where the error is so we can find it. News releases from government and non-profit entities are posted generally without change, except for legal notices, which incur a small charge.

NOTE: If an article does not have a byline, it was written by someone not affiliated with the Beat and then sent to the Beat for posting.

Images: We have received complaints about large images blocking parts of other articles. If you encounter this problem, click on the title of the article you want to read and it will take you to that article's page, which shows only that article without any intruders. 

New Columnists: The Beat continues to bring you new columnists. And check out the old faithfuls who continue to provide content.

Newsletter: If you opt in to the Join GCB Three Times Weekly Updates option above this to the right, you will be subscribed to email notifications with links to recently posted articles.

Submitting to the Beat

Those new to providing news releases to the Beat are asked to please check out submission guidelines at https://www.grantcountybeat.com/about/submissions. They are for your information to make life easier on the readers, as well as for the editor.

Advertising: Don't forget to tell advertisers that you saw their ads on the Beat.

Classifieds: We have changed Classifieds to a simpler option. Check periodically to see if any new ones have popped up. Send your information to editor@grantcountybeat.com and we will post it as soon as we can. Instructions and prices are on the page.

Editor's Notes

It has come to this editor's attention that people are sending information to the Grant County Beat Facebook page. Please be aware that the editor does not regularly monitor the page. If you have items you want to send to the editor, please send them to editor@grantcountybeat.com. Thanks!

Here for YOU: Consider the Beat your DAILY newspaper for up-to-date information about Grant County. It's at your fingertips! One Click to Local News. Thanks for your support for and your readership of Grant County's online news source—www.grantcountybeat.com

Feel free to notify editor@grantcountybeat.com if you notice any technical problems on the site. Your convenience is my desire for the Beat.  The Beat totally appreciates its readers and subscribers!  

Compliance: Because you are an esteemed member of The Grant County Beat readership, be assured that we at the Beat continue to do everything we can to be in full compliance with GDPR and pertinent US law, so that the information you have chosen to give to us cannot be compromised.